Portland Rolfing Policies
Your comfort Matters
Your satisfaction with your treatment is my top priority. Please take a moment to read through my policies to help ensure you have the best possible experience.
How to book an appointment
Appointments can be scheduled instantly using the online booking tab on this website or directly through Vagaro.
You’re also welcome to call or text 503-730-9308, or email me at lilahtherolfer@gmail.com. I respond within 24 hours. If you are paying through insurance please call first to schedule.
Please note: sessions are by appointment only and walk-ins are not accepted.
Payment information:
Payment is due at the time of service and can be made by cash, check, credit or debit card or Venmo. Gratuities are not expected but always appreciated.
Location and Arrival
Portland Rolfing and Massage is located in my home in Northeast Portland. Look for a blue house with a red door.
When you arrive for your first appointment, please ring the doorbell at the front door. I’ll greet you there and walk you to the side entrance which leads directly to the treatment room.
There is ample street parking available in the neighborhood. The treatment room and bathroom are completely separate from the rest of the house to ensure your privacy and comfort.
Cancellation policy
I kindly ask for at least 24 hours’ notice if you need to cancel or reschedule your appointment. Appointments cancelled with less than 24 hours notice will incur a $30 fee. This fee may be waived if you’re able to send someone in your place – just be sure to notify me in advance about the switch.
Appointment Reminders and Illness Policy
My scheduling system, Vagaro will send you a reminder email 24 hours before your appointment.
If you’re feeling unwell, please reschedule. There is no charge for cancellations due to illness.
Communicating Your Needs
Your comfort and well-being are at the heart of every session. I encourage you to share anything that will help you feel more at ease- whether it’s your preferred pressure, areas you’d like to focus on (or avoid), temperature preferences, or any physical or emotional sensitivities.
Please know that open communication is always welcome; before, during, and after your session. This is your time, and I want you to feel fully supported, safe, and heard.
Appropriate Conduct
Comments, requests, or behavior of a romantic or sexual nature are not tolerated and will result in the immediate termination of the session.
Thank you for helping maintain a safe, respectful, and professional environment.