Portland Rolfing Policies

Your happiness with your treatment is our #1 priority. Please read through our policies to ensure that you have a wonderful experience.

If you have any questions or concerns you need to discuss before your appointment, please call or send an email. We look forward to working with you.

Booking and Payment

  • Appointments can be made immediately by using the online booking tab on this website or through schedulicity. You can also call or text 503-730-9308 or email lilahtherolfer@gmail.com. We will get back to you within 24 hours. Sessions are by appointment only, no walk-ins.
  • Payment is due at the time of service and can be made by debit/credit card, cash, or check.
  • Gratuities are appreciated.
  • Please arrive on time to your appointment. Session times cannot be extended to accommodate a late arrival. Payment for the whole session is due even if you are late and miss a part of it.

Portland Rolfing and Massage is located in a private home in the Laurelhurst neighborhood. Look for a blue house with a red door. When you arrive for your first appointment, ring the doorbell at the front door and your therapist will come out and escort you to the side door which leads directly to the treatment room. The treatment room and bathroom are completely separate from the rest of the house.

Cancellation and Rescheduling

  • 24 hour notice is required for cancellation
  • Less than 24 hours before the appointment: 50% of the session fee is charged
  • Less than 4 hours before the appointment: 100% of the session fee is charged
    You can get these fees waived by sending someone in to take your place. Please notify us of the switch.

Appointment Reminders

  • Our scheduling system will send you an email 24 hours before your appointment time.
  • If you are sick, please reschedule. There is no charge if you need to cancel due to illness.
Fragrance Free
  • Please arrive to your appointment clean and fragrance free. This includes perfume, essential oils, smoke odors and body odors, etc. Please don’t smoke immediately before your appointment.
Communicating your needs
  • In order to receive the best session possible, please communicate your needs, preferences, and requests before and during your session. Your honest feedback helps create the best session for you.
Appropriate Conduct
  • Comments, requests, or conduct of a romantic and sexual nature are not tolerated and will result in the immediate ending of the session. You will be responsible for payment of the full session fee.